Tag / disposition
The Tag / disposition step writes a simple outcome value onto the record — for example Interested, Callback, PTP, or No answer.
That value is one of the most important fields on the Records page because supervisors filter and report on dispositions.
When to use it
Section titled “When to use it”- At the end of an outreach pipeline
- After an AI classification step
- After a human call step returns a result
- Use a consistent vocabulary across campaigns.
- Prefer this step over burying the result only inside free-text AI output.