Post Call Analyzer overview
Post Call Analyzer (PCA) projects help quality and compliance teams review calls at scale. Instead of listening to every recording, you configure rules and AI to produce consistent scores and tags.
What PCA produces
Section titled “What PCA produces”| Output | Meaning |
|---|---|
| Transcript | Text of the call |
| Tags | Flags and extracted values (script adherence, products, …) |
| QA score / grade | Scorecard result with good/poor bands |
| Summary | Short supervisor-facing recap |
Results appear on the project Records page (analyzed calls). Historical QA is stored as a snapshot, so later scorecard edits do not rewrite old results.
Screenshot needed
Call Analyzer project nav showing Setup, Tags, QA, Records.
Where: Open a Call Analyzer project
Save as:
src/assets/screenshots/26-pca-nav.pngHow work flows
Section titled “How work flows”- Configure org AI providers (LLM, STT, storage).
- Complete project Analyzer setup (select those providers).
- Define tags and QA.
- Load call rows (recording URL + metadata) into a data table.
- Run the intake spinner (manual or schedule).
- Review analyzed records.