Dialler overview
The Dialler is CXGear’s human calling workspace. Use it when a person — not only automation — should speak with the customer.
What the dialler includes
Section titled “What the dialler includes”- Calling lists — batches of numbers to work
- Agent desk — presence and extension settings
- Call routing — how inbound DIDs map to agents
- Live supervisor views (where enabled)
- Click-to-call from records when configured
Spinners can hand work to humans with a human agent call step. Inbound calls can ring the floating call bar when an agent is available.
Screenshot needed
Dialler main page with tabs (lists, agents, routing, live).
Where: Dialler
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src/assets/screenshots/34-dialler-home.pngWho should use it
Section titled “Who should use it”Assign the Agent or Supervisor role. Admins can configure telephony, but they do not receive live call events unless they are also set up as agents (extension + presence).
Telephony prerequisites
Section titled “Telephony prerequisites”Gateways, trunks, and extensions must be configured under Integrations / telephony settings before live audio works. CXGear coordinates sessions and UI; your PBX or SIP stack carries the media.