Limits & usage meters

Every CXGear plan includes limits so usage stays predictable. The Billing page shows those limits as usage meters: how much you have used, what your plan allows, and how much is left.

You do not need to guess whether you are close to a cap. Open Billing and read the meters.

Where to find meters

Open the user menu → Billing. The Usage section lists each metered resource for your organization.

Screenshot needed

Billing page Usage section with meters showing used / limit / remaining.

Where: User menu → Billing

Save as: src/assets/screenshots/10-billing-usage.png

You need the billing.read permission (included on Admin and similar roles) to view this page.

What each meter shows

Every meter answers three questions:

Number	Meaning
Used	How much you have consumed so far
Limit	How much your plan allows (or unlimited on Enterprise-style plans)
Remaining	How much headroom is left before CXGear blocks the action

When remaining hits zero, the next action that needs that resource is blocked with a clear error. See When a limit is hit.

What is metered

Typical meters (always confirm on your Billing page — plans can differ):

Meter	What it counts
Projects	Active projects in the organization
Spinners	Non-supporting spinners you can publish
Users	Active seats
Data tables	Tables you create
API keys	Active organization API keys
Jobs / month	Spinner runs started this calendar month
Records spun / month	Rows processed this calendar month
Call analyses / month	Post Call Analyzer analyses this month
Channels	Connected channel providers

Capacity meters (projects, users, tables, keys, channels) go up when you create resources and down when you remove them (subject to product rules).

Monthly meters (jobs, records, analyses) accumulate through the month and reset.

Monthly reset

Jobs, records spun, and call analyses reset at the start of each calendar month.

That means:

On the 1st, monthly used counters return to zero
Unused monthly allowance does not roll over to the next month
Hitting a monthly cap mid-month blocks new runs until you upgrade or wait for reset

Capacity limits (for example max projects) do not reset monthly — they stay until you free a resource or change plan.

Plans in context

Plan	Intent
Trial	Explore with light limits
Pro	Growing teams, daily outreach, light PCA
Advanced	Higher volume, more seats, heavier PCA
Enterprise	Custom limits, SSO, dedicated support

Exact numbers live on Billing and in Plans overview. Trial details are also summarized in Trial limits.

Success looks like

You check Billing before a large campaign
Monthly meters have headroom for the jobs you plan to run
Capacity meters are not sitting at the limit “just in case”
The team knows which meters reset and which do not

Common problems

Problem	Likely cause	What to do
“We barely used the product” but jobs are blocked	Monthly job or record meter is full	Upgrade, or wait for month reset
Project create fails on Trial	Project capacity is 1	Delete an unused project or upgrade
Meters look fine but API trigger fails	API key or spinner/job limit	Check all meters, not only projects
Confusion after upgrade	Page not refreshed	Reload Billing and confirm plan name