| Organization | Your company account (billing, users, integrations) |
| Project | Workspace for one campaign or client |
| Outreach project | Multi-channel automation and dispositions |
| Call Analyzer / PCA | Post-call transcript, tags, QA, summary |
| Data table | Source rows (CSV or ingest) |
| Metadata fields | Columns that enter the pipeline and Records contact context |
| Spinner | Automated step pipeline |
| Publish | Freeze a spinner definition for runs |
| Trigger | Manual, schedule, or webhook start |
| Job | One run of a spinner |
| Record / outcome | One contact’s result after a run |
| Journey | Debug timeline of steps for one record |
| Channel | WhatsApp, SMS, email, or voice connection |
| Integration | Shared provider config (LLM, STT, storage) |
| Vault | Encrypted secrets store |
| Agent | User who can take live calls or chats |
| Presence | Available / offline / on call / wrap up |
| Disposition | Outcome label such as Interested or Callback |
| Plan limit | Cap on projects, jobs, seats, and similar resources |
