Who is online
Admins (and anyone with user-management access) can see who is online right now on the Manage users page. The list is based on active sessions, not guesswork — if someone is signed in, their device and network details appear here.
Use this when you need to audit access, find a stuck session, or confirm that a shared account is not open on an unexpected machine.
Where to look
Section titled “Where to look”- Open the account menu.
- Choose Manage users.
- Stay on the Users tab.
At the top you will see an online banner: how many users are online now, with a short note that sessions refresh periodically.
src/assets/screenshots/14-users-online.pngWhat each field means
Section titled “What each field means”| Field | Meaning |
|---|---|
| Online count | How many users currently have an active session |
| Green / gray dot | Online vs offline for that person |
| Device label | Friendly browser and OS, for example “Chrome on macOS” |
| IP address | Network address recorded at login / session |
| Last active | When the session was last seen (updates as they use the app) |
| Status badge | online, offline, or disabled |
If someone is offline, you may still see last login time instead of live session details. If they have never logged in, the row says so.
How “online” is decided
Section titled “How “online” is decided”Online means there is a valid active session for that user. CXGear allows only one active session per user. So:
- One person → at most one online row of session detail
- Signing in on a new device ends the previous session (after Continue here when required)
- Sign out clears the session so they drop off the online list
The users list refreshes on a short interval (about every 15 seconds) while you keep the page open, and whenever you reload.
Why admins care
Section titled “Why admins care”- Security — unexpected device or IP for a privileged account
- Support — confirm whether an agent is actually signed in before troubleshooting dialler presence
- Seat hygiene — see who is active before disabling unused accounts
This is not a full call-center wallboard. For live call presence (available / on call), use the Dialler agent desk.
Success looks like
Section titled “Success looks like”- Banner count matches the number of green “online” rows
- Online rows show device, IP, and a recent last-active time
- After someone signs out or is replaced on another device, they move to offline within the next refresh
Common problems
Section titled “Common problems”| Symptom | Likely cause | What to do |
|---|---|---|
| Count is zero but people are working | Page not refreshed / permission issue | Reload; confirm you can manage users |
| Device looks wrong | VPN or browser update changed the label | Ask the user; use Continue here if they need to reclaim |
| User shows online after leaving | Browser left open | Ask them to Sign out, or sign in elsewhere to replace |
| Disabled user still listed | Account exists but is inactive | Badge should show disabled; they should not hold a live session |