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Sign up, login, password reset

CXGear accounts use email and password. Optional Google (or other SSO) sign-in may appear when your environment has it configured.

This page covers the everyday path: create an account, sign in, and reset a forgotten password. For what happens when another device already has your session, see Single active session.

Sign up (new organization)

Section titled “Sign up (new organization)”

Sign up creates your organization and the first Admin user in one step. You do not create an empty user floating without a company account.

  1. Open the app URL (for example your app.cxgear.ai host, or local web).
  2. Switch to Sign up (link on the login screen).
  3. Enter:
    • Full name
    • Organization name (your company or team)
    • Email
    • Password
  4. Submit Sign up.

On success you are signed in and land in the app (usually Live Ops). New organizations start on the Trial plan with light limits — see Trial limits.

Screenshot needed
Sign up form with full name, organization name, email, and password.
Where: Login → Sign up
Save as: src/assets/screenshots/44-sign-up.png

What success looks like

Section titled “What success looks like”
  • You reach Live Ops or the projects list without an error
  • Your email is the Admin for the new organization
  • Billing shows Trial until you upgrade

Common sign-up problems

Section titled “Common sign-up problems”
ProblemWhat to do
Email already registeredUse Sign in, or Forgot password if you do not remember the password
Password rejectedChoose a stronger password and try again
Form errorsCheck required fields; organization name cannot be blank

If your company already uses CXGear, do not sign up again. Ask an admin to invite you under Users — a second sign-up creates a separate organization.

Sign in (existing account)

Section titled “Sign in (existing account)”
  1. Open the app URL.
  2. Enter email and password.
  3. Click Sign in.
Screenshot needed
Login screen with email and password fields.
Where: Login
Save as: src/assets/screenshots/03-login.png

Optional SSO buttons

Section titled “Optional SSO buttons”

When Google (or another provider) is enabled for your deployment, you may see a Continue with Google (or similar) button. That path still ends in a normal CXGear session for your user.

After a successful login

Section titled “After a successful login”

You receive a session token and land in the product. CXGear allows one active session per user for security. If the product asks you to end a session on another device, follow Single active session — that guide covers “Continue here,” same-computer replacement, and expired sessions.

Messages you might see on the login screen

Section titled “Messages you might see on the login screen”
Message ideaMeaning
Session expiredSign in again — normal after idle time or restart
Signed out because of another deviceSomeone (or you) took the session elsewhere
You have been signed outYou chose Sign out, or an admin action ended the session

You do not need to clear cookies manually; sign in again with email and password.

Forgot password / password reset

Section titled “Forgot password / password reset”

If you cannot sign in, use the reset flow instead of creating a new organization.

Request a reset

Section titled “Request a reset”
  1. On the login screen, open Forgot password.
  2. Enter the email for your account.
  3. Submit the request.

CXGear sends a reset path for that email when the account exists. For security, the screen may not tell strangers whether an email is registered — check your inbox and spam folder.

Screenshot needed
Forgot password form with email field.
Where: Login → Forgot password
Save as: src/assets/screenshots/45-forgot-password.png

Set a new password

Section titled “Set a new password”
  1. Open the reset link (or enter the reset token if your deployment uses that UI).
  2. Choose a new password.
  3. Submit.

A successful reset revokes existing sessions for that user. Everyone using the account must sign in again with the new password. That is intentional — it stops an old session from staying open after a recovery.

Screenshot needed
Reset password form with new password fields.
Where: Password reset link / reset mode
Save as: src/assets/screenshots/46-reset-password.png

Success looks like

Section titled “Success looks like”
  • You can sign in with the new password
  • Old devices are signed out
  • You are not forced to create a second organization

Common reset problems

Section titled “Common reset problems”
ProblemWhat to do
No email arrivesCheck spam; confirm the email; ask an admin whether the account exists
Reset link expiredRequest a new forgot-password email
Still cannot sign inConfirm you are on the correct app URL for your org

Sign out

Section titled “Sign out”

Use the account menu → Sign out when you finish work, especially on shared computers. Signing out revokes your session so it is less likely to block the next login.

Admins: inviting people instead of more sign-ups

Section titled “Admins: inviting people instead of more sign-ups”

After the first Admin exists, additional people should be invited (Users & roles), not sent to Sign up. Invites consume user seats on your plan.

See Users & roles and Trial limits.

Next

Section titled “Next”